agreement;
By using the Website you agree to be bound by these Terms.
amendments;
We reserve the right to:
update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
We reserve the right to:
update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
registration
You warrant that:
the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity you will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at:
e-mail address: motorola@dextra.co.uk
Telephone Number: 08000 151 151
privacy policy
We will treat all your personal information:
as confidential and will only disclose the same in the circumstances set out below; and in accordance with Data Protection legislation from time to time in force in England and Wales.
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. We will use your personal information for the following purposes:
processing your orders;
to administer this Website;
for statistical purposes to improve this Website and its services to you;
if you have not objected during the registration process, to notify you of products or special offers that may be of interest to you
if you have not objected during the registration process, to disclose to other members within our group of companies and also to other relevant third parties, who may contact you about their products or services that may be of interest to you.
If you have not objected during the registration process, but do not want us to:
contact you regarding products or services which may be of interest to you; or
to transfer your data to group companies and third parties so that they can contact you about their products and services;
then please write to us at Motorola-Shop, 20:20 Mobile (UK) Limited, Weston Road, Crewe, Cheshire CW1 6BU and notify us accordingly.
Subject to your rights of objection, you agree that personal information may be disclosed to other businesses within our group of companies and to reputable third parties who will help process your order. In addition, you do not object to us, our group companies or third parties contacting you for the purposes set out above, whether this be by fax, telephone, e-mail, SMS or in writing and you do not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.
compliance
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character
indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
third party links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
B. PURCHASE OF PRODUCTS
orders
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) despatch the goods to you or commence the services, whichever is the earlier.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
Each good or service purchased is sold subject to additional specific terms and conditions related to that good or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms.
cancellation rights
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days of receipt of the goods or services. If you do cancel a contract pursuant to this clause 9, then:
you must notify us in writing by sending an e-mail to motorola@dextra.co.uk
or a letter to
Motorola-Shop, 20:20 Mobile (UK) Limited, Weston Road, Crewe, CW1 6BU;
you must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you;
we will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you. Alternatively, you can return the goods or services to us by contacting a customer service operator on 08000 151 151 who will be able to provide you with address details;
We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice.
price and payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
Payment can be made by any major credit or debit card, however, we do not accept American Express or Diners Club. Payment will be debited and cleared from your account before the despatch of your good or provision of the service to you.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
eligibility to purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
if an individual, be 18 years of age or over; and
stipulate a delivery address in the United Kingdom (excluding the Channel Islands); and
register your real name, address, phone number, e-mail address any other details requested; and
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
C. RETURNS POLICY
If you want to return an item, you’ll need a Returns Authorisation number. To get one, email us at motorola@dextra.co.uk or call us on 08000 151 151 and we’ll sort everything out.
| We’re open between: |
| Monday to Friday |
09:00 - 18:00 |
sales guarantee for retail transactions
20:20 Mobile (UK) Limited guarantees to provide after-sale service of the products we supply. The Customer has a twelve month guarantee, in the conditions set out by the manufacturer we also offer a 7 Day Money Back Guarantee in line with the E.C. Distance Selling Directive.
In order to claim the 7-day money back guarantee the customer must contact 20:20 Mobile (UK) Limited in writing within 7 days of receipt of the goods, or in extreme circumstances within a 'reasonable' timescale.
The equipment will only be accepted for return under the 7-day money back guarantee if it is in re-saleable condition and is not damaged or marked in any way.
The equipment must be returned in its undamaged original packaging.
The customer must return the equipment along with a copy of the original despatch note as proof of purchase and an authorisation number that must be obtained prior to return.
The customer will be responsible for the return of the equipment. In exceptional circumstances we may arrange to collect the item, in which case the customer is responsible for it until it is in the possession of our appointed courier.
The customer is responsible for the cost of return (including our reasonable costs of collection when we collect the equipment). We may deduct this cost from any refund due to the customer, unless otherwise agreed by 20:20 Mobile (UK) Limited.
Refunds will be credited by the same method used for payment of the original purchase. This will occur only after receipt of the returned equipment and satisfactory inspection by us. Customers should allow 21 days for credit / debit card refunds to appear on your statement and up to 28 days for cheque refunds.
12-month warranty
The customer must notify our customer service department within the warranty period that the equipment is faulty or defective and describe the problem(s) they are experiencing.
The customer must return or arrange with us to collect the equipment within the warranty period.
The equipment must be returned properly addressed with returns number and provided with adequate protective packaging.
The equipment must be returned along with the despatch note as proof of purchase. If the customer does not still have the despatch note, we must be satisfied from other evidence that the equipment was purchased by them from us and that the date of purchase was within 12 months of the claim under this warranty.
The customer will be responsible for the return of the equipment until it arrives back with us. If we have arranged to collect the item, the customer is responsible for it until it is in the possession of our appointed courier.
The customer is responsible for the cost of returning equipment to us (including our reasonable costs of collection where we collect the equipment, which must be paid in full before your equipment or any replacement equipment will be returned or delivered to you), unless otherwise agreed by our customer service department. We shall be responsible for the cost of returning or delivering repaired / replacement equipment to the customer.
This warranty only applies in respect of faults or defects that are due to faulty design, manufacture or workmanship. No repair or replacement of equipment will be provided if the equipment has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired (except as authorised by 20:20 Mobile (UK) Limited).
Equipment returned to us under this warranty may at our discretion be either repaired or replaced with equipment of a similar specification and condition. Please note that we reserve the right to provide replacements that are reconditioned rather than new.
No repair or replacement of equipment will be provided unless and until all sums due to us in respect of the equipment have been paid in full by the due date.
The warranty may not extend to consumable items including amongst other things batteries, fuses, etc.
Upon return of repaired equipment or delivery of replacement equipment the customer may be required to sign as evidence of receipt.
This warranty is offered as an extra benefit and does not affect consumers' statutory rights.
D. GENERAL
intellectual property
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
limitation of liability
Notwithstanding any other provision in the Terms, nothing in these Terms:
will affect or limit your rights as a consumer under English law; or
will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Website with any of your equipment, software or telecommunications links
technical problems including errors or interruptions of the Website
unsuitability, unreliability or inaccuracy of the Website
inadequacy of the Website to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
severance
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
law and jurisdiction
The Website is controlled and operated in the United Kingdom. The Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.
20:20 Mobile (UK) Limited & PrePay Terms & Conditions
Motorola Terms & Conditions
Motorola Terms & Conditions
Disclaimer
Whilst Motorola takes care to ensure the accuracy of the Content, to the extent permitted by law, Motorola assumes no legal liability for and does not warrant that the information contained on this Web site is accurate or complete, or that these web pages will be free from errors or that its availability will be uninterrupted and Motorola hereby expressly disclaims and excludes all express and implied warranties terms or conditions not stated herein, so far as such exclusion or disclaimer is permitted under the applicable law. Motorola excludes all liability to any person for any loss or damage caused by any errors or omissions, whether such errors or omissions result from negligence, accident or any other cause but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injuries or death. from negligence, accident or any other cause but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injuries or death.
Restrictions on Use of Content
The Content of this web site and all copyright and other intellectual property rights therein belong to Motorola or its Content providers. You are hereby granted permission to access the Site and print a copy of the Content as a record of your visit. All other use of the Site and its Content, including modification, publication, transmission, creation of derivative works, incorporation into another web site or reproducing the Site or the Content (whether by linking, framing or any other method) is not permitted without Motorola's prior express written consent.
© Copyright 1994-2002 Motorola, Inc. All Rights Reserved
Submissions of Information
Please do not send Motorola any information or material you consider to be confidential or proprietary information, such as business or product ideas concepts, know-how or techniques.
By submitting any material or information to Motorola, you agree:-
- that such material or information is not confidential or proprietary and Motorola shall be free to use any such information in any manner for any purpose without charge or liability to you and you agree not to take any action against Motorola in relation to the use of such material or information,
- that you own or have unrestricted rights to the material or information submitted to Motorola and you shall indemnify and render Motorola harmless against any and all claims, suits proceedings, expenses, recoveries and damages including court costs and lawyers fees and expenses of any type whatsoever, brought against Motorola in connection with infringement of third party rights in respect of the material or information that you submitted;
- to take reasonable steps to ensure that the material or information is free from any known computer viruses, or other contaminates, including but not limited to any code or instructions that may be used to modify damage disable or compromise the security of this web site, or Motorola's computer systems or networks
Posting or transmitting to or from the Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law, is prohibited.
Any personally identifiable information you submit to us shall be treated in accordance with our privacy policy
Message Boards
There are two types of message boards hosted on Motorola’s Web Sites: those that are monitored by Motorola and those that are not monitored. Monitored message boards are moderated and messages are screened for inappropriate content. Please refer to the relevant Motorola hosted Web Site to determine which policy applies to a particular message board. Please be advised that message board content is the sole responsibility of the person supplying the content, and Motorola assumes no responsibility to control such content. Except for private message boards, which are governed under a separate Non-disclosure Agreement, all messages posted or submitted to a message board shall be treated as Non-confidential Information as outlined above.
The Purchase of Products
The purchase of any products advertised on this site will be subject to the additional terms of purchase which appear on the relevant page. Please note these may be the terms of purchase of a third party if you have linked to their site. If you purchase Motorola Products from a Motorola Website (as compared to a Motorola third party partner website) then the terms of Purchase, appearing on the relevant page of the Motorola web site will apply.
Governing Law
This web site was created for viewers in the United Kingdom. Any interpretation of its content, claims or disputes (of whatever nature and not limited to contractual issues) shall be limited to the exclusive jurisdiction of the English Courts under English law.
Trademarks and Service Marks
Motorola, the Motorola logo, and any other trademarks or service marks shown on this Site (e.g. Timeport™) are owned by Motorola or other third party owners. No Motorola trademark or service mark may be used as a hyper-link without prior written permission. Any unauthorized use of the trademarks or service marks is prohibited. Access to this site does not imply any grant of rights to use any Motorola trademarks or registered trademarks and no licenses or right to use are granted by implication estoppel or otherwise in respect of any copyrights, patents, trademarks, services marks in relation to this web site.
Acceptance of These Terms
By using this site, you signify your assent to the Motorola Privacy Statement and these Terms of Use. If you do not agree with the Motorola Privacy Statement and these Terms, please do not use our site. We reserve the right, at our discretion, to change, add or remove portions of these Terms of Use at any time. Please check this page periodically for changes. Your continued use of the Motorola site following the posting of changes to these Terms of Use means you accept the changes.ans you accept the changes.
Revisions
Motorola reserves the right to revise, withdraw or restrict access to the Content of this web site in whole or in part at any time without prior notice.
Links to Third Party Websites
This site contains links to other web sites. Some of these other sites may use the Motorola logo and brands and may appear to be Motorola operated web sites, but are in fact operated by independent third parties (with Motorola’s permission). This should be stated on the relevant web page or indicated in the terms of use or privacy statement of such site. Motorola assumes no responsibility for material created or published by third parties on sites which are linked to or from the site, or for third party products referred to in such sites. Motorola has no control over and assumes no responsibility for any material created or published by third parties on third Party sites which are linked to or from this site and such links shall in no way imply that Motorola endorses the third party site or the products or services (other than genuine Motorola products) referred to in such sites. Motorola has no responsibility in connection with any product purchase you may make whilst visiting
the third party site. If you experience difficulties or have any issues in relation to such third party web sites please refer these direct with the third party operator.ng the third party site.